Ticketing system

Den Norske Opera og Ballett

The objective of the tender competition is to ensure the Norwegian Opera and Ballet, henceforth referred to as the Awarding Authority, an efficient and reliable ticketing system which meets the Awarding Authority’s internal and external requirements in relation to ticket sales.
An efficient sale system is very important for the Awarding Authority to be able to reach the future goals. The sale system is often the initial contact the customer has with the Awarding Authority and is therefore a very important part of the customer’s total impression.
The Awarding Authority’s paramount objective in relation to ticketing system is to achieve more numerous and even more satisfied customers and increased accessibility. It is therefore very important that the ticket sale system is efficient and that all tickets are available in all channels including: box-office windows, telephones, Internet, mobile phones, ticket machines, cooperation with external participants and sponsor sales.
It is a goal that 80 % of the ticket sale shall be through digital channels within 2014. With an increasing development in sale through digital channels it is very important that the system suppliers are future oriented and in constant development in accordance with technological new development in the business.
The ticketing system shall contribute to an efficient sale process and substantiate and support important internal processes. With integration and reporting options, shall the system contribute to increase the control and simplify the work processes related to ticket sale.
Note: to register your interest in this notice and obtain any additional information please visit the Doffin web site at http://www.doffin.no/Search/Search_Switch.aspx?ID=254546.

Frist

Fristen for mottak av tilbud var 2012-05-04. Anskaffelsen ble publisert 2012-03-30.

Hvem? Hva? Hvor?
Anskaffelseshistorikk
Dato Dokument
2012-03-30 Kunngjøring av konkurranse
Kunngjøring av konkurranse (2012-03-30)
Gjenstand
Anskaffelsens omfang
Tittel: sale of travel tickets and package tours services
Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Varer
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Salg av billetter og pakkereisetjenester 📦

Prosedyre
Prosedyretype: Konkurranse med forhandling
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Nasjonalt eller føderalt byrå/kontor
Navn på tildelende myndighet: Den Norske Opera og Ballett
Postadresse: Kirsten Flagstads plass 1, Postboks 785 Sentrum
Postnummer: 0106
Poststed: Oslo
Kontakt
Internettadresse: http://www.operaen.no 🌏
Telefon: +47 21422100 📞

Referanse
Datoer
Sendt dato: 2012-03-30 📅
Innleveringsfrist: 2012-05-04 📅
Publiseringsdato: 2012-04-04 📅
Identifikatorer
Kunngjøringsnummer: 2012/S 66-108413
OJ-S-utgave: 66
Tilleggsinformasjon
(NT Ref:254777).

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
The objective of the tender competition is to ensure the Norwegian Opera and Ballet, henceforth referred to as the Awarding Authority, an efficient and reliable ticketing system which meets the Awarding Authority’s internal and external requirements in relation to ticket sales.
Vis mer
An efficient sale system is very important for the Awarding Authority to be able to reach the future goals. The sale system is often the initial contact the customer has with the Awarding Authority and is therefore a very important part of the customer’s total impression.
Vis mer
The Awarding Authority’s paramount objective in relation to ticketing system is to achieve more numerous and even more satisfied customers and increased accessibility. It is therefore very important that the ticket sale system is efficient and that all tickets are available in all channels including: box-office windows, telephones, Internet, mobile phones, ticket machines, cooperation with external participants and sponsor sales.
Vis mer
It is a goal that 80 % of the ticket sale shall be through digital channels within 2014. With an increasing development in sale through digital channels it is very important that the system suppliers are future oriented and in constant development in accordance with technological new development in the business.
Vis mer
The ticketing system shall contribute to an efficient sale process and substantiate and support important internal processes. With integration and reporting options, shall the system contribute to increase the control and simplify the work processes related to ticket sale.
Vis mer
Note: to register your interest in this notice and obtain any additional information please visit the Doffin web site at http://www.doffin.no/Search/Search_Switch.aspx?ID=254546.
Referansenummer: 12002
Utførelsessted
Hovedsted eller utførelsessted: Oslo.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:
(1) Company registration certificate;
(2) Evidence of enrolment on the professional or trade register, as required by national law, in the country where the company is established;
(3) Value added tax certificate (national requirement);
(4) Company tax certificate (national requirement);
(5) Self-declaration in compliance with Appendix 2 (HSE) of the Norwegian procurement regulations (national requirement).
Økonomisk og finansiell stilling:
(1) The company’s most recent annual report including new information of relevance to the company’s accounting figures;
(2) Other documentation required (please state below).
Credit appraisal executed by an independent third party.
Teknisk og faglig kapasitet:
(1) A list of the principal deliveries effected, or main services provided, by the company, in the past three years, with the values, dates and recipients (for supply and service contracts).
Kontraktutførelse
Hovedfinansieringsvilkår og betalingsordninger og/eller henvisning til relevante bestemmelser som regulerer dem: See the qualification documents.

Prosedyre
Minste antall kandidater: 3
Største antall kandidater: 6
Objektive utvelgelseskriterier: As described in the qualification documents.
Dato for utsendelse av invitasjoner: 2012-05-16 📅
Språk
Språk: dansk 🗣️
engelsk 🗣️
+ 1 til svensk 🗣️
Andre språk: Norwegian.

Oppdragsgiver
Kontakt
Kontaktpunkt: Kjærsti Theodorsen
Adresse til kjøperprofilen: http://www.doffin.no//search/Search_AuthProfile.aspx?ID=AA0132 🌏
Navn: Den Norske Opera og Ballett
URL for ytterligere informasjon: http://www.operaen.no 🌏
URL for dokumenter: http://www.operaen.no 🌏
URL for deltakelse: http://www.operaen.no 🌏

Referanse
Identifikatorer
Referansenummer tildelt av oppdragsgiver: 12002
Kilde: OJS 2012/S 066-108413 (2012-03-30)
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