Procurement of maintenance and further development contract for Arena

Arbeids- og velferdsdirektoratet, NAV økonomi

A maintenance and further development agreement shall be procured for Arena. Maintenance and further development of Arena mainly comprises fault correction, alterations, emergency services, proactive maintenance, together with further development based upon changes in regulations and new requirements on the part of case managers.
Arena is a case management system created to:
— contribute to a well-functioning labour market by supporting communication, recruitment and measures,
— support the administration of benefits during unemployment, rehabilitation and participation.
In addition, Arena shall be used within NAV for follow-up of persons who been on sick leave for an extended period, who are undergoing rehabilitation or are in receipt of time- limited invalidity benefit. Several target groups and new benefits/services may be relevant in the long term. Arena shall also provide support to business-oriented follow-up of the agreement for inclusion into working life.
NOTE: To register your interest in this notice and obtain any additional information please visit the Doffin Web Site at http://www.doffin.no/Search/Search_Switch.aspx?ID=242392.

Frist

Fristen for mottak av tilbud var 2011-11-28. Anskaffelsen ble publisert 2011-10-28.

Leverandører

Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:

• Capgemini Norge As

Hvem?

• Arbeids- og velferdsdirektoratet, NAV økonomi

Hva?

Hvor?

• Norge

Anskaffelseshistorikk

Dato	Dokument
2011-10-28	Kunngjøring av konkurranse
2012-04-12	Kunngjøring om tildeling av kontrakt

Kunngjøring av konkurranse (2011-10-28)
Gjenstand
Anskaffelsens omfang
Tittel: IT services: consulting, software development, Internet and support
Antall eller omfang:

The value of the assignment during the contract period is an estimated 30 – 40 000 000 NOK per year. The combined value of the assignment during the contract period is an estimated 180 – 240 000 000 NOK, excluding VAT.NAV plans to carry out an extensive renewal/modernisation of their ICT system. (The Modernisation project). In case of commencing this project award authority has estimated a combined value of the services, during the agreement period, to be approximately 180 – 300 000 000 NOK excluding VAT. However, there is considerable uncertainty as to the numbers for the further development of the Arena in connection with any Modernisation during the contract period.180 000 000300 000 000

Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Datatjenester: rådgivning, programvareutvikling, internett og systemstøtte 📦

Prosedyre
Prosedyretype: Konkurranse med forhandling
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Departement eller annen nasjonal eller føderal myndighet
Navn på tildelende myndighet: Arbeids- og velferdsdirektoratet, NAV økonomi
Postadresse: Postboks 5, St Olavs plass
Postnummer: 0130
Poststed: Oslo
Kontakt
Internettadresse: http://www.nav.no 🌏
E-post: nav.anskaffelser.arena.spa@nav.no 📧
Telefon: +47 21071876 📞
Faks: +47 21071010 📠

Referanse
Datoer
Sendt dato: 2011-10-28 📅
Innleveringsfrist: 2011-11-28 📅
Publiseringsdato: 2011-11-02 📅
Identifikatorer
Kunngjøringsnummer: 2011/S 210-343149
OJ-S-utgave: 210
Tilleggsinformasjon

See qualification documents. (NT Ref:242546).

Gjenstand
Anskaffelsens omfang
Estimert verdi eksklusive mva: 180 000 000 💰
300 000 000 💰
Kort beskrivelse:

Arena is a case management system created to:

— contribute to a well-functioning labour market by supporting communication, recruitment and measures,

— support the administration of benefits during unemployment, rehabilitation and participation.

In addition, Arena shall be used within NAV for follow-up of persons who been on sick leave for an extended period, who are undergoing rehabilitation or are in receipt of time- limited invalidity benefit. Several target groups and new benefits/services may be relevant in the long term. Arena shall also provide support to business-oriented follow-up of the agreement for inclusion into working life.

NOTE: To register your interest in this notice and obtain any additional information please visit the Doffin Web Site at http://www.doffin.no/Search/Search_Switch.aspx?ID=242392.

Antall eller omfang:

NAV plans to carry out an extensive renewal/modernisation of their ICT system. (The Modernisation project). In case of commencing this project award authority has estimated a combined value of the services, during the agreement period, to be approximately 180 – 300 000 000 NOK excluding VAT. However, there is considerable uncertainty as to the numbers for the further development of the Arena in connection with any Modernisation during the contract period.

Beskrivelse av opsjoner:

The maintenance agreement and framework agreement will have a duration of four years with the option for the Award authority to extend the agreement one year at a time up to two years(4+1+1).

Foreløpig tidsplan for bruk av opsjoner: 12 måneder
Antall mulige forlengelser: 2
Varighet: 72 måneder
Utførelsessted
Hovedsted eller utførelsessted: Oslo, Norway.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:

(1) Value added tax certificate (National requirement)

(2) Company tax certificate (National requirement)

(3) Self-declaration in compliance with Appendix 2 (HSE) of the Norwegian procurement regulations (National requirement)

(4) Other documentation required (please state below)

It is required that the supplier us a legally established company:

— Norwegian suppliers: Company registration certificate from the Brønnøysund register,

— Foreign suppliers: Certificate of registration in the company registers prescribed in the legislation of the country where the supplier is established.

Økonomisk og finansiell stilling:

The award authority willl obtain a credit rating undertaken by Experian, see www.Experian.no.

Minste nivå(er) av standarder:

Supplier must have good solidity. Supplier must have a credit rating of "Good Credit Rating", or better.

The requirement is met by suppliers being awarded "Good Credit Rating" or better.

Teknisk og faglig kapasitet:

Capacity: Brief description of the supplier’s technical capacity including a description of relevant units belonging to the supplier,

Competence: Brief description of the supplier’s general relevant competence. No names of tendered employees or CVs shall be submitted.

— Description of the supplier’s 3 principal deliveries for the previous 3 years, including the use of flexible methodology.

Systems/products, values, role/ area of responsibility, dates and recipients. Names and contact information of the contacts at the reference company shall be stated so that the Awarding Authority can address them upon requirements,

Description of the supplier’s 3 principal deliveries for the previous 3 years, includingat least one of which involved the use of flexible methodology.

The description shall also include value, role/ supplier’s area of responsibility, technology used, dates, trade area/trade processes and recipients.

Names and contact information of the contacts at the reference company shall be submitted when required.

Stated so that the Awarding Authority can address them upon requirements,

A description of methods and processes used with relevance to the quality assurance.

Statement of the company’s quality assurance/operational system as well as certificates, if any, issued by independent bodies.

Minste nivå(er) av standarder:

Suppliers must have:

Very good implementation ability.

Relevant experience from equivalent assignments.

Established and suitable methods for quality assurance.

Prosedyre
Varighet av rammeavtalen i år: 6
Begrunnelse for rammeavtaler med varighet over fire år:

The software which is developed within Arena is extensive. The major part of this is system development which shall be included in the scope of the management contracts.

The solutions in Arena which shall be included in the management contracts are complex, and there are many interdependencies between the solutions within the different system portfolios. To provide service within maintenance and further development requires good functional understanding of the solutions and value chains within their own and others areas of responsibility, and the technical understanding and insight must go down to a very detailed level. Among other things, there is a requirement within maintenance contract to reproduce and correct A-faults within 4 hours. A prerequisite to achieve this is a very good knowledge of the solutions. Such a requirement is necessary to ensure the quality of the services which NAV provides. The services are highly critical and the financial and reputational consequences can be considerable.

For a new management supplier there is a significant investment to build the necessary functional and technical expertise which is specialised for the solutions to be administered. The scope will normally comprise several man-years and stretch over up to 2 calendar years. In addition, a new management supplier must establish routines and processes in accordance with the contract requirements, and the customer’s use of the framework and tools must be understood and incorporated. If these costs cannot be spread over a sufficiently long contract period, it will be difficult for anyone other than the established supplier to win a management contract.

This is also a very comprehensive contract and the suppliers (especially for those who do not have the contract today) must make significant investments over the entire contract period, which can be said to have a write-down time over the entire contract period of 4+1+1 years, to be able to undertake the contracts. To ensure competition, particularly in relation to existing suppliers, it is necessary to have a contract period of 4 +1 +1 years.

Minste antall kandidater: 3
Største antall kandidater: 6
Objektive utvelgelseskriterier:

The selection will be based on the degree of fulfilment of the requirements stated below, see point 3.4. in the qualification documents.

The following credits will be used during the evaluation:

— Ability to carry out the assignment 35 % (award authority will only evaluate supplier’s capacity, not their competence),

— Experience 45 %,

— Methods for quality assurance 20 %.

The evaluation of the suppliers will be carried out in the following manner: Suppliers will be awarded a number for each of the qualification requirements. The scale of numbers are from 0 to 10, where 10 is best. Each of the awarded numbers will be muliplied with current credits.

Dato for utsendelse av invitasjoner: 2012-01-04 📅
Språk
Andre språk: Norwegian.

Oppdragsgiver
Kontakt
Kontaktpunkt: Anskaffelser og forretningsjuridisk avdeling
Beate Oliver
Internettadresse: www.nav.no 🌏
Adresse til kjøperprofilen: http://www.doffin.no//search/Search_AuthProfile.aspx?ID=AA0005 🌏
Navn: Arbeids- og velferdsdirektoratet, NAV økonomi, Anskaffelser og forretningsjuridisk avdeling
Kontaktpunkt: Anskaffelser og forretningsjuridisk
URL for ytterligere informasjon: www.nav.no 🌏
URL for dokumenter: www.nav.no 🌏
Postadresse: Postboks 5, St Olavs plass, Gateadresse Sannergata 2
URL for deltakelse: www.nav.no 🌏

Referanse
Tilleggsinformasjon

See qualification documents.

(NT Ref:242546).

Kilde: OJS 2011/S 210-343149 (2011-10-28)

Kunngjøring om tildeling av kontrakt (2012-04-12)
Gjenstand
Metadata for kunngjøring
Dokumenttype: Kunngjøring om tildeling av kontrakt

Prosedyre
Tilbudstype: Ikke aktuelt

Oppdragsgiver
Identitet
Navn på tildelende myndighet: Arbeids- og velferdsdirektoratet, NAV økonomi, Anskaffelser og forretningsjuridisk avdeling

Referanse
Datoer
Sendt dato: 2012-04-12 📅
Publiseringsdato: 2012-04-13 📅
Identifikatorer
Kunngjøringsnummer: 2012/S 72-119079
Refererer til kunngjøring: 2011/S 210-343149
OJ-S-utgave: 72
Tilleggsinformasjon
(NT Ref:255571).

Prosedyre
Tildelingskriterier
Kriterium: 1. Price (35)
2. Quality (65)

Tildeling av kontrakt
Dato for kontraktinngåelse: 2012-03-30 📅
Navn: Capgemini Norge As
Postadresse: Pb 475, Skøyen
Poststed: Oslo
Postnummer: 0214
Land: Norge 🇳🇴
Informasjon om tilbud
Antall mottatte tilbud: 4
Kilde: OJS 2012/S 072-119079 (2012-04-12)

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