EØS 059-2011 Operating services telephony and expedient support and contact centre

Bergen kommune

The services to be procured consist of telephony operations and contact centre with expedient support system:
— operating agreement for telephone exchanges and associated equipment, including licence purchase and all relevant software (switchboards, administration and integration solutions). Including the introduction project which takes account of consolidation of freestanding switchboards and premises,
— operating agreement for expedient support and contact centre, license purchase, all relevant software, (expedient support and contact centres),
— purchase agreement for telephone switchboard related equipment and telephone apparatus with accessories,
— options for fault notification and alarms and for licenses for unified communication. See contract and specification (attachment 1 to the tender documents and appendix 1 to the contract) for further information. Bergen Municipality wishes to enter into a contract with a supplier for the entire delivery, i.e. operating agreement for telephone switchboards including consolidation project, operating agreement for expedient support equipment. The operating agreement will have a duration of 2 years from contract signature with the option of 2+2+2 years. The purchase agreement has a duration of 2 years with the option of 2. Bergen Municipality wishes to enter into a contract with a supplier.
For this tender process the award authority is using Mercell Sourcing Service. To register your interest in this tender and gain access to the documents, click on the link below or copy and paste the link into your web browser. http://permalink.mercell.com/30628712.aspx. />Thereafter, follow the instructions on the web page.

Frist

Fristen for mottak av tilbud var 2011-12-05. Anskaffelsen ble publisert 2011-10-31.

Hvem?

• Bergen kommune

Hva?

Hvor?

• Hordaland

Anskaffelseshistorikk

Dato	Dokument
2011-10-31	Kunngjøring av konkurranse
2011-11-17	Tilleggsinformasjon

Kunngjøring av konkurranse (2011-10-31)
Gjenstand
Anskaffelsens omfang
Tittel: computer facilities management services
Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS)
Felles innkjøpsordliste (CPV)
Kode: Drift av dataanlegg 📦

Prosedyre
Prosedyretype: Åpen anbudskonkurranse
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Regional eller lokal myndighet
Navn på tildelende myndighet: Bergen Kommune
Postadresse: Pb 7700
Postnummer: 5020
Poststed: Bergen
Kontakt
E-post: irmelineide.johnsen@bergen.kommune.no 📧
Telefon: +47 55566010 📞

Referanse
Datoer
Sendt dato: 2011-10-31 📅
Innleveringsfrist: 2011-12-05 📅
Publiseringsdato: 2011-11-03 📅
Identifikatorer
Kunngjøringsnummer: 2011/S 211-345024
OJ-S-utgave: 211
Tilleggsinformasjon
(NT Ref:242647).

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:

The services to be procured consist of telephony operations and contact centre with expedient support system:

— operating agreement for telephone exchanges and associated equipment, including licence purchase and all relevant software (switchboards, administration and integration solutions). Including the introduction project which takes account of consolidation of freestanding switchboards and premises,

— operating agreement for expedient support and contact centre, license purchase, all relevant software, (expedient support and contact centres),

— purchase agreement for telephone switchboard related equipment and telephone apparatus with accessories,

— options for fault notification and alarms and for licenses for unified communication. See contract and specification (attachment 1 to the tender documents and appendix 1 to the contract) for further information. Bergen Municipality wishes to enter into a contract with a supplier for the entire delivery, i.e. operating agreement for telephone switchboards including consolidation project, operating agreement for expedient support equipment. The operating agreement will have a duration of 2 years from contract signature with the option of 2+2+2 years. The purchase agreement has a duration of 2 years with the option of 2. Bergen Municipality wishes to enter into a contract with a supplier.

For this tender process the award authority is using Mercell Sourcing Service. To register your interest in this tender and gain access to the documents, click on the link below or copy and paste the link into your web browser. http://permalink.mercell.com/30628712.aspx.

Thereafter, follow the instructions on the web page.

Utførelsessted
Hovedsted eller utførelsessted: Bergen, Norway.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:

(1) Company registration certificate.

(2) Value added tax certificate (National requirement).

(3) Company tax certificate (National requirement).

(4) Self-declaration in compliance with Appendix 2 (HSE) of the Norwegian procurement regulations (National requirement).

See the tender documents point 3.2 Supplier's organisational and legal standing. Itis required that all of the above certificates shall be no older than 6 months.

Teknisk og faglig kapasitet:

Requirement: Ability to perform - personnel.

It is required that the supplier shows good ability to undertake the assignment in line with the award authority’s needs. It is therefore required that the supplier has sufficient capacity to be able to undertake the assignment.

Documentation:

Overview of the number of man-years, with competence in special/important professional areas to undertake this delivery. We require an overview of the service organisation both for operation of telephony and ekspedientstøtte- and contact centre.

Requirement: Experience of similar tasks.

It is required that the supplier has good experience of similar tasks and of equivalent scope. It is required that the supplier has experience of integration of unified communication services platform. equivalent to BK, see Annex 1, Appendix 1A, section 3.7.

The supplier must fill in attachment 4 – reference sheet, giving the 3 main relevant deliveries in the last 3 years including the scope (number of man-months), value, date and the award authority or beneficiary.

Requirement for quality management.

The task requires suppliers who have systems for quality management and effective flow of goods.

Documentation (shall be given in one of the following ways):

Description of the company’s procedures for quality management, with emphasis on quality assurance, resource management, management responsibility, manufacturing process and continuous analysis and improvement. If the supplier has an ISO 9001:2000 certificate, this can be attached.

Sub-contractors.

If tenderers have sub-contractors, these shall also be qualified.

The sub-contractors shall document fulfilment of all qualification requirements, see sections 3.2-3.4.

Prosedyre
Tilbudets gyldighetsperiode: 2012-03-05 📅
Språk
Andre språk: Norwegian.

Oppdragsgiver
Kontakt
Kontaktpunkt: Irmelin Johnsen
Kilde: OJS 2011/S 211-345024 (2011-10-31)

Tilleggsinformasjon (2011-11-17)
Gjenstand
Metadata for kunngjøring
Dokumenttype: Tilleggsinformasjon

Referanse
Datoer
Sendt dato: 2011-11-17 📅
Publiseringsdato: 2011-11-22 📅
Identifikatorer
Kunngjøringsnummer: 2011/S 224-362575
Refererer til kunngjøring: 2011/S 211-345024
OJ-S-utgave: 224
Kilde: OJS 2011/S 224-362575 (2011-11-17)

Nye anskaffelser i relaterte kategorier 🆕

Datatjenester: rådgivning, programvareutvikling, internett og systemstøtte (>20 nye anskaffelser)

Datamaskinrelaterte tjenester (11)

Datamaskinrelaterte driftstjenester (1)

Drift av dataanlegg (1)