EØS 012-2011 Operational services telephony and general office support - and contact centre

Bergen kommune

The services which shall procured consists of telephony operation and contact centre with general office support system:
Operational contract for switchboards and accompanying equipment, including licences and all relevant software (switchboards, administration and integration systems). Also includes an implementation project which allows for the consolidation of freestanding switchboards and localities.
Operational contract for general office support and contact centre, licences, all relevant software (general office support and contact centre).
Procurement contract for switchboard related equipment and telephone apparatuses with accessories.
Options for patient signalling system and alarms and for licences for coordinated communication.
See the contract and specifications (annex 1 of the tender documents and annex 1 of the contract) for further information.
Bergen municipality will enter into a contract with one service provider for the whole contract, i.e. the operational contract for switchboards, including consolidation project, operational contract for general office support and contact centre, as well as the procurement contract for telephony equipment.
The operational contract is for 2 years plus an option of 2+2+2 year.
The procurement contract is for 2 years with an option for 2 years.
Bergen municipality would like to enter into a contract with one service provider.
The awarding authority is using Mercell Sourcing Service for this tender process. In order to register your interest in this tender as well as get access to documents you have to click on the link below or copy and paste it into your internet browser.
http://permalink.mercell.com/29231452.aspx. Then follow the instructions on the website.

Frist

Fristen for mottak av tilbud var 2011-08-31. Anskaffelsen ble publisert 2011-06-27.

Hvem?

• Bergen kommune

Hva?

Hvor?

• Norge

Anskaffelseshistorikk

Dato	Dokument
2011-06-27	Kunngjøring av konkurranse
2011-07-15	Tilleggsinformasjon
2011-08-02	Tilleggsinformasjon
2011-10-20	Tilleggsinformasjon

Kunngjøring av konkurranse (2011-06-27)
Gjenstand
Anskaffelsens omfang
Tittel: computer facilities management services
Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Drift av dataanlegg 📦

Prosedyre
Prosedyretype: Åpen anbudskonkurranse
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Regionalt eller lokalt byrå/kontor
Postadresse: Fortunen 3
Postnummer: 5020
Poststed: Bergen
Kontakt
E-post: irmelineide.johnsen@bergen.kommune.no 📧
Telefon: +47 55566010 📞

Referanse
Datoer
Sendt dato: 2011-06-27 📅
Innleveringsfrist: 2011-08-31 📅
Publiseringsdato: 2011-06-30 📅
Identifikatorer
Kunngjøringsnummer: 2011/S 123-204750
OJ-S-utgave: 123
Tilleggsinformasjon
(NT Ref:234219).

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:

The services which shall procured consists of telephony operation and contact centre with general office support system:

Operational contract for switchboards and accompanying equipment, including licences and all relevant software (switchboards, administration and integration systems). Also includes an implementation project which allows for the consolidation of freestanding switchboards and localities.

Operational contract for general office support and contact centre, licences, all relevant software (general office support and contact centre).

Procurement contract for switchboard related equipment and telephone apparatuses with accessories.

Options for patient signalling system and alarms and for licences for coordinated communication.

See the contract and specifications (annex 1 of the tender documents and annex 1 of the contract) for further information.

Bergen municipality will enter into a contract with one service provider for the whole contract, i.e. the operational contract for switchboards, including consolidation project, operational contract for general office support and contact centre, as well as the procurement contract for telephony equipment.

The operational contract is for 2 years plus an option of 2+2+2 year.

The procurement contract is for 2 years with an option for 2 years.

Bergen municipality would like to enter into a contract with one service provider.

The awarding authority is using Mercell Sourcing Service for this tender process. In order to register your interest in this tender as well as get access to documents you have to click on the link below or copy and paste it into your internet browser.

http://permalink.mercell.com/29231452.aspx. Then follow the instructions on the website.

Utførelsessted
Hovedsted eller utførelsessted: Bergen, Norway.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:

(1) Company registration certificate.

(2) Value added tax certificate (National requirement).

(3) Company tax certificate (National requirement).

(4) Self-declaration in compliance with Appendix 2 (HSE) of the Norwegian procurement regulations (National requirement).

Økonomisk og finansiell stilling:

Requirement: The company’s solidity.

The service provider must have good economic and financial strength as regards the company in general and as regards this procurement’s character. A minimum character of “satisfactory” is required within two of the following criteria: Liquidity, profitability and solidity, as described in Proff Forvalt’s rating.

Documentation:

Bergen municipality will obtain the above mentioned information via Proff Forvalt credit information company. It is thus not necessary to provide this information. (All companies which send in their accounts to the Brønnøysund Register Centre will be registered through Proff Forvalt). If the above mentioned information is not available at the mentioned credit information company, a rating report is to be enclosed from a credit rating company (Dun & Bradstreet, Lindorff Decision, Creditinform or equivalent).

Teknisk og faglig kapasitet:

Requirement: Ability to fulfil the contract - personnel, cf. the tender documents point 3.4.

Requirement: Experience from similar assignment, cf. the tender documents point 3.4.

Requirement: Quality assurance, cf. the tender documents point 3.4.

Kontraktutførelse
Personalets navn og faglige kvalifikasjoner ✅

Prosedyre
Tilbudets gyldighetsperiode: 2011-12-30 📅

Oppdragsgiver
Identitet
Navn på tildelende myndighet: Bergen Kommune
Kontakt
Kontaktpunkt: Irmelin Johnsen
Kilde: OJS 2011/S 123-204750 (2011-06-27)

Tilleggsinformasjon (2011-07-15)
Gjenstand
Metadata for kunngjøring
Dokumenttype: Tilleggsinformasjon

Referanse
Datoer
Sendt dato: 2011-07-15 📅
Innleveringsfrist: 2011-09-30 📅
Publiseringsdato: 2011-07-20 📅
Identifikatorer
Kunngjøringsnummer: 2011/S 137-226887
Refererer til kunngjøring: 2011/S 123-204750
OJ-S-utgave: 137
Kilde: OJS 2011/S 137-226887 (2011-07-15)

Tilleggsinformasjon (2011-08-02)
Referanse
Datoer
Sendt dato: 2011-08-02 📅
Publiseringsdato: 2011-08-05 📅
Identifikatorer
Kunngjøringsnummer: 2011/S 149-246868
OJ-S-utgave: 149
Kilde: OJS 2011/S 149-246868 (2011-08-02)

Tilleggsinformasjon (2011-10-20)
Referanse
Datoer
Sendt dato: 2011-10-20 📅
Publiseringsdato: 2011-10-25 📅
Identifikatorer
Kunngjøringsnummer: 2011/S 205-332817
OJ-S-utgave: 205
Kilde: OJS 2011/S 205-332817 (2011-10-20)

Nye anskaffelser i relaterte kategorier 🆕

Datatjenester: rådgivning, programvareutvikling, internett og systemstøtte (>20 nye anskaffelser)

Datamaskinrelaterte tjenester (11)

Datamaskinrelaterte driftstjenester (1)

Drift av dataanlegg (1)